Who we are
This website presents products supplied by Chaora Ltd. Contact us at hi.matcha@chaora.co.uk or +44 7529269724.
Before publication: confirm the company registration number, registered office and trading/complaints address. These business details have not yet been verified for this draft.
Enquiries and order acceptance
This website currently offers enquiries by email, phone and WhatsApp; it does not take card payments or complete checkout. Sending an enquiry does not place an order. Before a purchase, we will send the product details, total payable price, delivery arrangements, payment instructions and applicable terms. An order is accepted when we expressly confirm acceptance in writing.
Prices and product information
The listed price of the 30 g pack is £8.99. Delivery charges are confirmed separately before purchase. We will disclose any applicable taxes and the full total before you commit. Trade prices are supplied by quotation. If a pricing error is identified, we will contact you before accepting an order.
Product photographs are illustrative; packaging and the appearance of prepared drinks may vary. Check the product description, label, storage instructions and best-before information for the goods supplied. We do not make health or certification claims unless expressly supported for that product.
Delivery and consumer rights
Read our Delivery & returns policy for cancellation and return information. Nothing in these terms restricts statutory rights relating to quality, description or fitness for purpose. Where a consumer has a short-term right to reject faulty goods, it is generally exercisable within 30 days, subject to the applicable rules. Other remedies may remain available afterwards.
Business purchases
Trade specifications, quantities, payment dates and delivery responsibilities must be recorded in the accepted quotation or agreement. These website terms do not replace a separately agreed supply contract. Statements made for consumer purchases should not be read as a commercial guarantee for every trade application.
Website use and responsibility
Please use the site lawfully and do not interfere with its security or availability. Website material is protected by applicable intellectual property rights; you may view it for personal use or evaluate our products for your business. Ask permission before reusing our branding or photography commercially.
We do not exclude liability for fraud, death or personal injury caused by negligence, or anything the law does not permit us to exclude. External services linked from this website operate under their own terms.
Questions, complaints and applicable law
Send complaints to hi.matcha@chaora.co.uk with details of your concern and any order reference. We will investigate and explain the proposed resolution. These terms are governed by the law of England and Wales, without depriving UK consumers of mandatory protections or their right to use the courts available in their home jurisdiction.
Updates apply prospectively; a later website change does not retrospectively alter an accepted order.